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Advanced Communication Skills

Program Objectives:

By the end of the program, participants will be able to:

  • Identify different approaches to interpersonal relationships.
  • Improve organizational communications
  • Discover different personal listening styles.
  • Develop skills in building rapport with others.
  • Practice and use assertiveness skills in different situations.
  • Assertively say No and disagree with others.
  • Enhance the ability to influence different personalities.
  • This Program is designed for:

    Employees, supervisors, senior and middle managers who already have good communication skills and want to take them to the next level by developing advanced communication techniques and strategies.

    Program Outline:

    Defining Effective Communication Assertiveness Skills
  • Myths in Communication
  • Elements of Our Communication with Others
  • Communication Windows
  • Identifying Approaches to Interpersonal Relationships
  • Characteristics of Effective Communicators
  • Communicating within Teams
  • Organizational Communication
  • Definition of Assertiveness
  • The Power of Self Talk
  • Assertive Rights and Corresponding Responsibilities
  • Learning How to Say No
  • Feedback and Assertiveness
  • Ten Activities to Practice Assertive Behavior
  • The Art of Listening Influencing Others
  • The Personal Listening Profile
  • Identifying Listening Approaches
  • Active Listening Techniques
  • Effective Listening and Paraphrasin
  • The Use of Clarification Techniques
  • Secret of Influencing
  • What Makes an Effective Influencer
  • Influencing through Rapport
  • Sources of Individual Power
  • Understanding Influencing Styles
  • A Recipe for Successful Influencing
  • Influencing Different Personalities
  • Understanding Others Filter Systems  
  • Internal Representational Systems
  • Eliciting Meta Programs
  • Building Rapport with Others
  • The Heart of Effective Persuasive Communication
  • Using Questions as Probes
  • Pre-requisites

    None:
    Duration : 2 days

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