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Business Etiquette and Protocol

Program Objectives:

By the end of the program, participants will be able to:

  • Behave correctly in both business and social situations.
  • Interact effectively with different personality types.
  • Represent the organization at various functions.
  • Organize and manage events such as business luncheons and formal dinners.
  • Meet and greet important guests, clients and customers in a proper manner.
  • Deal successfully with the media.
  • This Program is designed for:

    Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

    Program Outline:

    Definitions of Etiquette and Protocol Managing Events and Behavior
  • What Is Etiquette?
  • What Is Protocol?
  • What Is the Right Behavior?
  • Image Making and Image Management
  • The Business Meal
  • Table Manners
  • Setting of the Room and Table
  • Mistakes to Avoid at Business Meetings
  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette
  • Guest Relations Handling the Media
  • Gaining Guests Respect
  • Proper Greetings and Introductions
  • Professional Hand-Shaking
  • Business Cards
  • People Names (Pronunciation and
    Remembering)
  • Handling the Media
  • Dealing with Questions
  • Handling Confidential Information
  • Public Relations
  • The Ideal Host
  • Key Qualities of the Ideal Host
  • Dealing with Different Types of Guests
  • Handling Difficult Personalities
  • Dealing with Guests Complaints
  • Perception and Business Relations
  • Pre-requisites

    None:
    Duration : 2 days

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