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Efficient Administration Skills

Program Objectives:

By the end of the program, participants will be able to:

  • Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
  • Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
  • Handle telephone calls properly and professionally.
  • Develop self-management techniques and learn ways for dealing with time wasters.
  • Improve memory skills with several reinforcement methods and exercises.
  • This Program is designed for:

    Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators.

    Program Outline:

    The Administrator/Secretary as Part
    of the Support Team
    Using the Telephone Properly
  • The Importance of Team Work
  • Taking Initiative
  • Having the Right Attitude
  • Professional Telephone Behavior
  • Rules for Good Listening
  • Rules for Good Questioning
  • Rules for Good Speaking
  • The Modern Administrator Highly
    Needed Abilities
    Effective Time Planning
  • Adaptability to a Changing Office Environment
  • Maturity and Political Skills
  • Seeing through Obstacles and Building on
    Talents and Strengths
  • Identifying and Controlling Time Wasters
  • Setting Priorities
  • Dealing with Procrastination
  • Organizing an Efficient To-Do System
  • Written Communication Memory Reinforcement Techniques
  • Style
  • Layout
  • Clear Writing
  • Proof Reading
  • Remembering By Association Using Acronyms
    and the Method of Loci
  • Verbal Communication  
  • Building Bonds with Boss and Colleagues
  • Overcoming Communication Barriers
  • Speaking Skills
  • Listening Skills
  • Pre-requisites

    None:
    Duration : 2 days

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