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Employee Relations : Roles and Responsibilities

Program Objectives:

By the end of the program, participants will be able to:

  • Define Employee Relations as a function and list its main role within Human Resources.
  • Organize employee records and files cost effectively.
  • Improve employee discipline through better attendance management.
  • Resolve employee grievances in a fair and responsible manner.
  • Enhance morale through better recognition programs and welfare activities.
  • This Program is designed for:

    Employees in the functions of Employee Relations, Human Resources or Personnel & Administration who are directly or indirectly responsible for providing support services to internal customers within the organization.

    Program Outline:

    Employee Relations Employee Grievances
  • Definition of Function
  • Main Duties and Responsibilities
  • Employee Relations (ER) versus Human
    Resources (HR)
  • Employee Relations versus Personnel
    and Administration
  • Definition of Grievance
  • Grievances versus Complaints
  • Grievance Resolution Procedures
  • Managing Employee Files and
    Records
    Employee Welfare
  • File Content and Organization
  • Updating Employee Files
  • Automated versus Hard Copies: Pros
    and Cons
  • Human Resources Information Systems
    (HRIS)
  • Employee Health: Monitoring and Reporting
    Sick Days
  • Employee Counseling
  •  
    Attendance Management Employee Recognition
  • Punctuality and Discipline: Whose Responsibility
    Is It?
  • Flexi-time: Pros and Cons
  • Absenteeism: Reporting and Analysis
  • Service Awards
  • Social Functions
  • Communicating with Employees
  • Organizational Newsletters
  • Pre-requisites

    None:
    Duration : 3 days

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