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Facilitation Skills: Managing Group Dynamics

Program Objectives:

By the end of the program, participants will be able to:

  • Identify and explain the process and value of facilitation.
  • Examine the core concepts and competencies required to understand the dynamics of group process and facilitation.
  • Recognize groups dynamics and balance between task and maintenance functions.
  • Apply facilitation tools and techniques in a variety of situations.
  • Ultimately improve their role as facilitators.
  • This Program is designed for:

    Office professionals, office administrators, supervisors of clerical and administrative staff, executive/ personal assistants. Note: This is a hands-on training program using Laptops/Computers.

    Program Outline:

    Introduction Facilitation Tools and Exercises:
    The Facilitation Lab
  • The Whats and Whys of Facilitation
  • How Facilitating Differs from Training and Presenting
  • Desirable Facilitating Behaviors and Competencies
  • Factors Affecting Facilitation
  • Effective Facilitation: Managing Structure Not Content
  • Content versus Process
  • Group Process and Team Member Roles
  • Tools for Generating Ideas: Brainstorming,
    Storyboarding, Mind Mapping, Cause and
    Effect Diagram, Force Field Analysis
  • Tools for Narrowing and Selecting Ideas
              o Multivoting
  • Tools for Evaluating Alternatives and Getting to
    Agreement
              o Consensus and Team Building Activities
  • Understanding and Using Quality
    Communication
    Sharing Feedback on Practical
    Facilitation Sessions Conducted by
    Participants
  • Characteristics of Effective Facilitators
  • Active Listening
            o Identifying Your Preferred Listening Style:
    The Personal Listening Profile
           o Encouraging Participation and Asking Questions
           o Types of Questions
  • Facilitating the Session
  • Exchanging Constructive Feedback
  • Pre-requisites

    None:
    Duration : 2 days

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