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ISMS ISO/IEC 20000:2005 Internal Auditor

Course Description

This is an intensive 5-day course based on the requirements of ISO/IEC 20000:2005 Information Technology - Service Management.

The caliber of your lead auditor is crucial to the performance of your audit team, and ultimately to the success of your management system. This comprehensive five-day course provides hands-on training to ensure that your lead auditor thoroughly understands the role and acquires the expertise needed to perform it effectively.

Who should attend?

  • The course is aimed at personnel who already have an understanding of ISO/IEC 20000:2005 (delegates who do not have this understanding are advised to attend the 1 day Introduction to ISO/IEC 20000:2005 Course)
  • Managers who are leading and planning audit activities
  • Persons who have been given the responsibility to audit an IT Service Management System
  • Those who wish to understand the standard so they may implement a system that meets the requirements of ISO/IEC 20000.
  • Benefits to Your Business

  • To have competent auditors within the organization
  • To ensure compliance to an international standard for IT Service Management
  • To ensure that the organization demonstrates its ability to provide services that meet customer requirements through internal audit
  • To enable the organization to benchmark the IT service management system
  • Course Structure

    Through presentations and exercises delegates will be able to identify the stages of audits.

    Topics include:

  • Overview of ISO/IEC 20000:2005
  • Managing an audit programe
  • Planning an audit
  • The role of the checklists
  • Organizing an opening meeting
  • Performing an audit
  • Organizing a closing meeting
  • Recording nonconformities
  • Auditing reports
  • Evaluating corrective action.
  • Pre-requisites

    Duration : 2 days

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