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Interdepartmental Communication

Program Objectives:

By the end of the program, participants will be able to:

  • Identify the framework of interdepartmental communication.
  • Understand the importance and practice of excellent internal customer service.
  • Take a proactive approach in simplifying the work processes and flow between work units
  • Remove interdepartmental communication barriers and resolve conflict.
  • Develop a plan for enhancing organizational communication.
  • This Program is designed for:

    Managers, supervisors and all professionals who interact with other departments, teams or business units

    Program Outline:

    Organizational Communication

    Interdepartmental Team Building
  • Upward, Downward and Horizontal Communication
  • Organizational Culture and Its Effect on Performance
  • Formal and Informal Communication and Their Uses
  • Barriers that Impede Effective
    Interdepartmental Communication
  • Removing the Us against Them Mindset
  • Integrating Departmental Efforts towards
    Organizational Goals
  • The Power of Synergy
  • Internal Customer Service Resolving and Solving Interdepartmental
    Problems and Conflicts
  • What Is Internal Customer Service?
  • Benefits of Excellent Internal Customer Service
  • Clarifying Individual and Departmental Roles in
    Building Rapport within the Department and
    between Departments

  • Identifying and Solving Problems
  • Resolving Interdepartmental Conflict
  • Negotiating a Win-Win Settlement
  • Simplification of Work Processes between Departments

    Efficient and Effective Organizational Communication
  • Signs of Complicated Procedures
  • Stages in Simplifying Work
  • Work Flow Techniques
  • Eliminating Communication Overload and
    Ensuring Smooth Flow
  • Choosing the Right Communication Media
  •    

    Pre-requisites

    None:
    Duration : 2 days

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