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Interpersonal Communication Skills

Program Objectives:

By the end of the program, participants will be able to:

  • Develop the necessary skills to become better communicators.
  • Improve cross-cultural communication with others.
  • Understand the verbal and non-verbal communication messages.
  • Develop skills in listening actively and empathetically to others.
  • Communicate assertively and apply effective ways to deal with conflict on the job.
  • Give and receive feedback and criticism in a constructive manner.
  • This Program is designed for:

    Employees, supervisors, managers, and others who wish to improve their communication and interpersonal skills when dealing with different people on and off the job.

    Program Outline:

    How People Communicate Communication Behaviors and Conflict Management
  • Forms of Communication
  • Communication Functions and Process
  • Barriers to Effective Communication
  • Overcoming Communication Barriers
  • Verbal Communication
  • Reading Non-Verbal Messages
  • One-Way versus Two-Way Communication

  • Assertive versus Passive
  • Assertive versus Aggressive
  • Resolving Conflict
  • Conflict Management Styles
  • Essential Conflict Management Skills
  • Dealing with Different Personalities
  • Improving Communication

    Constructive Feedback and Criticism
  • Understanding Your Communication Style
  • Skills Required to Send Messages Effectively
  • Communicating Across Cultures
  • Guidelines for Improving Cross-Cultural Communication
  • Dealing with Perceptual Tendencies and Distractions
  • The Art of Persuading Others
  • The Value of Feedback
  • Positive versus Negative Feedback
  • Guidelines for Providing Constructive Feedback
  • How to Give Criticism
  • How to Receive Criticism
  • The Importance of Listening
  • Listening Self Inventory
  • Analyzing Listening Habits
  • Active versus Passive Listening
  • Tips to Improve Active Listening Skills
  • The Role of Perception in Communication
  • Using Different Questioning Techniques
  • Pre-requisites

    Duration : 2 days

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