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Total Quality Management (TQM) Tool Box for
Continual Improvement

Program Objectives:

By the end of the program, participants will be able to:

  • Realize the importance of quality models.
  • Understand TQM philosophy.
  • Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
  • Gain an understanding of other widely used improvement methodologies.
  • This Program is designed for:

    Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance.

    Program Outline:

    Introduction to Total Quality Management
    (TQM) Concepts
    Improvement Tools and Methodologies
  • Definition of Quality and Quality Models
  • What is TQM?
  • The Relationship Between ISO 9001:2008 and
    TQM
  • Benefits of Implementing a Quality Model
  • Popular TQM Approaches (Deming, Crosby,
    Juran,etc.)
  • The Malcolm Baldrige National Quality Award
  • EFQM, Dubai Quality Award and HH Sheikh
    Khalifa Excellence Award
  • Selecting the Right Model for Your Organization
  • Brainstorming
  • Pareto Chart
  • How-How and Why-Why Diagrams
  • Cause and Effect Diagram
  • Force Field Analysis
  • Process Mapping The Turtle
  • Poka Yoke
  • Lean Thinking and 5 S Program
  • Six Sigma
  • The Success Elements of TQM Benchmarking as a Tool to Improve
    Quality and Business Processes
  • Customer-Driven Quality
  • PDCA
  • Eight Step Problem-Solving Methodology
  • Process Thinking
  • Eliminate the Non-Value Added
  • Management by Facts and Data
  • Continual Improvement
  • Enhanced Employee Participation and Decision-
    Making through Idea Generating Systems
  • Employee Reward and Recognition
  • What is Benchmarking? Why Benchmark?
  • Levels of Benchmarking
  • Out-of-the-Box Benchmarking
  • Elements of a Continuous
    Improvement Process
  • The FOCUS Method
  • The Eight Steps to Achieve Improvement
  • Critical Success Factors and Common Failure
    Factors in TQM
  • Pre-requisites

    None:
    Duration : 4 days

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