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The Highly Productive and Effective Administrator

Program Objectives:

By the end of the program, participants will be able to:

  • Define and understand the role of productivity and effectiveness in the success of the 21st century administrator
  • Develop self-leadership capabilities which will enable professional advancement.
  • Enhance their thinking skills to facilitate turning problems into opportunities.
  • Build excellent relationships with people at all levels
  • Organize and plan for the best performance and utilization of their time at the office
  • This Program is designed for:

    Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office. This program is worth 25 NASBA CPEs.

    Program Outline:

    Productivity and Effectiveness: Gateways
    to the 21st Century Administrator
    The Power of Your Attitude
  • What Is Productivity?
  • Efficiency versus Effectiveness:
    Differences and Practical Uses
  • Optimizing Quality and Quantity of Production
    through Streamlining
  • Going Beyond a Positive Attitude
  • Making Things Happen: The Can-Do Attitude
  • Effective Self-Leadership Developing Your Work Relationships
  • Self-Leadership as a Prerequisite for Leading
    Others
  • Understanding What Makes You Tick: Personal
    s Values
  • Performing a Personal SWOT Analysis
  • Building on Your Talents
  • Building Rapport with Your Manager,
    Colleagues
    and Clients
  • Adapting to Different Working Styles
  • Navigating through People Problems and
    Problem People
  • Enhancing Your Presentation / Self-Selling Skills
  • Applying the Principles of Emotional Intelligence
  • The Thinking Administrator Organizing and Planning for Best Performance
  • Using Different Thinking Techniques to Boost
    Your Professionalism
  • Solving Office Problems (and Turning Them into Opportunities)
  • Kaizen: Focusing on Continuous Improvements
  • Setting Challenging Performance Goals
  • Putting Key Performance Indicators (KPIs) to
    Work
  • Developing a Filing / Document Management
    System
  • Acquiring Stamina and Resistance to Stress
  • Pre-requisites

    None:
    Duration : 2 days

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