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The Certified Interviewer

Program Objectives:

By the end of the program, participants will be able to:

  • Define the importance of interviewing as a method of selection.
  • List the common mistakes untrained interviewers commit and define ways to overcome them.
  • Discover the main types of selection interviews and when and how to use each.
  • Design an interview guide and use it in order to collect code-able data from interviewees.
  • Use probing techniques designed to uncover behavioral characteristics of applicants.
  • Utilize data collected from interviews in order to produce meaningful interview reports which will help in the decision-making process.
  • This Program is designed for:

    Recruitment and selection employees whose duties involve attracting, short listing and selecting candidates to fill vacancies. The program is also designed for professionals working in recruitment agencies and executive search firms.
    Duration : 5 days

    Program Outline:

    The Interview as a Method of
    Selection
    Structure of an Interview
  • Prevalence of the Interview as a Selection
    Method
  • The Reliability and Validity of Interviews
  • Problems with Typical Interviews: Before,
    During and After
  • Introduction Techniques
  • Opening Statements/Questions
  • Core Questions
  • Paraphrasing for Data Capture
    Purposes
  • Closing the Interview
  • Types of Selection Interviews Interview Questions
  • Screening and Biographical Interviews
  • Serial and Sequential Interviews
  • Panel Interviews
  • Structured Interviews
  • Competency-Based Interviews
  • Open and Closed Questions
  • Hypothetical Questions: When and How
  • Leading Questions and How They Should
    Be Used
  • Probing and Fact Finding Questions
  • Disallowed Questions
  • Pre-Interview Steps Post Interview Steps
  • Preparing an Interview Guide
  • Standardizing the Questions
  • Organizing Venue and Material
  • Classifying and Evaluating Captured
    Data
  • Quantifying Intangibles
  • Producing Interview Reports
  • The Selection Decision
  • Pre-requisites

    None:
    Duration : 3 days

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