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The Balanced Scorecard: Achieving Performance Excellence

Program Objectives:

By the end of the program, participants will be able to:

  • Link performance measures to strategic goals and objectives.
  • Use Key Performance Indicators (KPIs) for the measurement and evaluation of performance and productivity at all levels: company, department and individuals.
  • Evaluate the feasibility of using the Balanced Scorecard in their organization.
  • Design and implement the approach of Best-in-Class Benchmarking in their organization
  • This Program is designed for:

    All managers and supervisors, especially those involved in improving performance and measuring results.

    Program Outline:

    Benefits of Strategic Management
    and Planning
    Benchmarking
  • Perception versus Reality
  • Competencies Required for Success
  • The Strategy Focused Organization (SFO)
  • Why Implement the Balanced Scorecard?
  • Strategic Planning Needs and Benefits
  • A Strategic Planning Model
  • SWOT Analysis, Vision and Mission
    Statements
    Using the Balanced Scorecard as a
    Strategic Management System
  • The Purpose of SWOT Analysis
  • SWOT in Brief
  • Definition of Vision and Mission Statements
  • Translating the Vision to Our Everyday Actions
  • Importance and History of the Balanced Scorecard
  • The Premise Behind the Balanced Scorecard
  • Measuring Business Strategy from Financial,
    Customer,Internal-Business-Process,and
    Learning and Growth Perspectives
  • Strategic Alignment and Goal Setting
  • Linking the Balanced Scorecard KPIs to Strategy
  • Strategy Map: Specifying Relationships and
    Making Them Testable
  • Soft, Hard, Leading and Lagging KPIs
  • The Importance of Initiatives
  • Cascading the Balanced Scorecard
  • Implementing a Balanced Scorecard Program
  • Reporting Results
  • Developing Performance Measures
    and Control Systems
  • Goals, Objectives and Targets
  • Developing Goal Strategies
  • Key Performance Indicators (KPIs) and Units
    of Measure (UOMs)
  • Aligning KPIs to Company Strategy
  • Obstacles to Measurement
  • Pre-requisites

    None:
    Duration : 4 days

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