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Coaching and Counseling for Peak Performance

Program Objectives:

By the end of the program, participants will be able to:

  • Define coaching, counseling and mentoring and describe the differences between these three critical people management skills.
  • Coach and/or counsel an employee using the multi-step coaching and counseling processes.
  • Use coaching and counseling to help subordinates meet or exceed work targets.
  • Define mentoring, its main steps and requirements, and how it can be used to improve employee competence.
  • Use FACTS the 5 principles of effective coaching.
  • Relate the role of the leader to that of a coach.
  • This Program is designed for:

    Managers or supervisors whose responsibilities require coaching, counseling and/or mentoring others with the aim of reaching stretching targets.

    Program Outline:

    Coaching, Counseling and
    Mentoring
    Mentoring
  • Definitions and Applications
  • To Coach or To Manage?
  • Difference Between Coaching, Counseling
    and Mentoring
  • Coaching Core Competencies
  • The 5 Principles of Coaching
  • The Competency Iceberg
  • Reasons Managers Do Not Coach
  • The 3 Stages of Performance

  • o Preparation and Planning
    o Performance
    o Evaluation
  • Birth, Growth, Maturity, Conclusion
  • Contexts in Which Mentoring Is Used
  • Characteristics of Mentors and Mentees
  • The Benefits of Mentoring
  • Difference Between Mentoring and Coaching
  • Leading without a Rope
  • Foundation for Effective Leadership
  • The Leadership Behavior Continuum
  • Qualities of Authentic Leaders
  • Coaching Towards Authentic Leadership
  • Traits Shared by Successful Leaders
  • How These Traits Relate to Those of a
    Coach
  • Coaching and Counseling
  • Benefits and Issues
  • Critical Factors in Coaching
  • Coaching versus Counseling
  • Coaching and Counseling Skills
  • Communication
  • Barriers to Listening
  • Active Listening
  • The Model of a Super Coach
  • Benefits of Coaching
  • Pre-requisites

    None:
    Duration : 4 days

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