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Creative Problem Solving and Decision Making

Program Objectives:

By the end of the program, participants will be able to:

  • Apply logical and creative approaches to solving problems and making decisions.
  • Use traditional and creative tools for identifying causes and generating solutions
  • Utilize creativity and lateral thinking as business tools
  • Analyze and solve actual problems facing them at work.
  • This Program is designed for:

    Managers and supervisors whose jobs involve solving problems, as well as making and implementing decisions.

    Program Outline:

    Problem-Solving and Decision-Making Decision-Making Supplementary Tools
  • Definitions and Tools: An Overview
  • The Link between Problem-Solving and Decision-
    Making
  • The Principle of Organizing Our Thinking about
    Problems
  • Being Decisive and Principles of Decision-
    Making
  • The How-How Method
  • Decision Analysis Weighted Worksheet
  • Consensus Decision-Making
  • The Rational Approach to Problem-
    Solving (Kepner-Tregoe)
    Creativity and Problem-Solving
  • Techniques of Recognizing Problems
  • Difference between Causes and Symptoms
  • The Helicopter Approach
  • Problem Analysis
  • Decision Analysis
  • Potential Problem Analysis
  • Lateral Thinking
  • Creativity and Its Use as a Business Tool
  • Barriers to Creativity and Ways to Overcome
    Them
  • The Hemispheres of the Brain
  • Brainstorming
  • Six Thinking Hats
  • Problem Analysis Supplementary
    Tools
    Applications of Techniques
  • Root Cause Analysis
  • The Importance of the Why Question
  • Ishikawa Fishbone Concept
  • Analysis and Solution of Real Cases Presented
    by Participants
  • Pre-requisites

    None:
    Duration : 2 days

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