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Key Managerial Skills for New Managers and Supervisors

Program Objectives:

By the end of the program, participants will be able to:

  • Discover their role as new managers or supervisors.
  • Apply different leadership styles to successfully lead and motivate their employees.
  • Understand how attitudes and personality types affect team performance.
  • Understand key components of Emotional Intelligence (EI).
  • Empower employees through delegation.
  • Deal successfully with difficult people and resolve conflicts.
  • Build and manage winning teams.
  • Know the Dos and Do not's of managing meetings.
  • Manage self, time, and stress in a restless work environment.
  • Apply new tools and techniques to improve decision-making and problem-solving.
  • This Program is designed for:

    New managers or supervisors, prospective managers or supervisors, or managers or supervisors with some experience but with no formal training.

    Program Outline:

    Responsibilities as New Managers Dealing with Conflicts and Difficult
    People on The Job
  • Roles and Responsibilities
  • The Four Functions and Ten Roles of
    Management
  • Current Trends and Issues
  • The Thomas-Kilman Conflict Management Model
  • Know How to Communicate with Difficult People
  • Teams and Leadership Managing Meetings
  • Teams Dynamics and Team Building
  • Current Trends and Issues
  • The Dos and Do not's of Managing Meetings
  • Attitudes and Personality Types Stress and Time Management
  • Self Assessment
  • How The Personality Types Work Together
  • Stress and Time Management Techniques
  • Identify and Manage Your Time Wasters
  • Use the Priority Matrix and the To Do Lists
  • Causes and Symptoms of Stress
  • Techniques and Approaches to Managing Stress
  • Emotional Intelligence (EI)
  • Definitions, Theories and Models
  • Mastering The Art of Motivation Decision-Making and Problem-Solving
  • Current Trends and Issues
  • McGregor, Maslow, and Herzberg Theories
  • Implications for Managers
  • Tools and Techniques
  • The Traditional Approach to Problem-Solving
  • The Ishikawa Fishbone Technique
  • The Dos and Do not's of Brainstorming Techniques
  • Delegation
  • Empowering Employees through Delegation
  • The Dos and Do not's of Delegation
  • Pre-requisites

    None:
    Duration : 4 days

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