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Leadership and Communication

Program Objectives:

By the end of the program, participants will be able to:

  • Discover breakthrough leadership and communication techniques for driving business value and becoming a more powerful leader.
  • Master best practices for influencing peers, managers, subordinates, customers and other stakeholders.
  • Become more effective at handling specific challenges, from delivering bad news to increasing team motivation.
  • Communicate confidently in any environment, from spontaneous elevator pitches to high-stakes reports and proposals.
  • Make the most of today's electronic communication tools.
  • Deliver powerful messages that win hearts and minds and lead rapidly to action.
  • This Program is designed for:

    Leaders interested in developing superior leadership and communication skills to achieve greater success at all levels of their organization.

    Program Outline:

    Leaders Not Managers The Leader as Change Catalyst
  • Definitions, Similarities and Differences
  • Myths about Leadership
  • The Eight-Step Change Process
  • Dealing with Resistance to Change /li>
  • Sustaining Change in the Corporate Culture
  • Personal Style and Leadership
    Qualities
    Organizational Communication
  • Self-Assessment
  • Linking Style with Leadership Qualities
  • Characteristics of Admired Leaders
  • Upward, Downward and Horizontal
    Communication
  • Organizational Culture and Its Effect on
    Performance
  • Formal and Informal Communication and Their
    Uses
  • Barriers that Impede Effective
    Interdepartmental Communication
  • The Leadership Journey: From
    McGregor to Goleman
    Review of Major Theories
    Situational Leadership Interdepartmental Team Building
  • Simulation
  • Removing the Us against Them Mindset
  • Integrating Departmental Efforts towards
    Organizational Goals
  • The Power of Synergy
  • The Emotionally Intelligent Leader
  • An Overview of Emotional Intelligence (EI)
  • Emotional Quotient (EQ) Versus Intelligence
    Quotient (IQ)
  • The EI Competency Framework
  • Leadership, Delegation and
    Empowerment
    Resolving and Solving Interdepartmental
    Problems and Conflicts
  • Guidelines for Delegation and Empowerment
  • Identifying and Solving Problems
  • Resolving Interdepartmental Conflict
  • Negotiating a Win-Win Settlement
  •   Efficient and Effective Organizational
    Communication
     
  • Eliminating Communication Overload and
    Ensuring Smooth Flow
  • Choosing the Right Communication Media
  • Pre-requisites

    None:
    Duration : 4 days

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