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Quality Management Professional training & certification program

The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives everywhere from small businesses to multinational corporations that can have regional or global focus in a variety of service and industrial settings. A Certified Manager of Quality/ Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.

Manager of Quality/Organizational Excellence Certification

Is this the right certification for you?

Here are the requirements, experience and exam specifics for a Manager of Quality/Organizational Excellence. If you already know that this is the certification you want to pursue, move on to exam preparation.

Education and/or Experience

You must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence body of knowledge A minimum of five years of this experience must be in a decision-making position, defined as the authority to define, execute or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.

If you have completed a degree from a college, university part of the 10-year experience requirement will be waived (only one of these waivers may be claimed):

  • Diploma from a technical or trade school one year will be waived
  • Associate degree two years waived
  • Bachelor's degree four years waived
  • Master's or doctorate five years waived
  • Minimum Expectations of a Certified Manager of Quality/Organizational
    Excellence

  • Must be a professional who leads and champions process improvement initiatives in organizations that can have regional or global focus in a variety of product or service settings.
  • Must lead team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives.
  • Must help develop measurement systems to determine organizational improvement.
  • Must motivate and evaluate staff, manage projects and human resources.
  • Must analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
  • Examination

    Each certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the body of knowledge . The Manager of Quality/Organizational Excellence examination is a four-hour, two-part examination 150 multiple choice questions and two constructed response (essay) questions. It is offered in English.
    The multiple choice portion of this examination is open-book; the constructed response portion is CLOSED BOOK. Each participant must bring his or her own reference materials. Use of reference materials and calculators is explained in the seating letter provided to applicants.

    Books

  • The Certified Manager of Quality/Organizational Excellence Handbook: Third Edition
  • Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods
  • Beyond the Ultimate Question: A Systematic Approach to Improve Customer Loyalty
  • Insights to Performance Excellence 2009-2010: An Inside Look at the 2009-2010 Baldrige Award Criteria
  • Principles of Quality Costs: Principles, Implementation and Use, Third Edition
  • The Change Agent's Handbook: A Survival Guide for Quality Improvement Champions
  • The Team Handbook, Third Edition
  • Juran's Quality Handbook, Fifth Edition
  • The Executive Guide to Improvement and Change
  • The Supplier Management Handbook, Sixth Edition
  • The Logical Thinking Process: A Systems Approach to Complex Problem Solving
  • Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage
  • The Quality Toolbox, Second Edition
  • Pre-requisites

    None:
    Duration : 6 days

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