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Middle Management

Program Objectives:

By the end of the program, participants will be able to:

  • Differentiate among the three levels of management and understand their responsibilities.
  • Discuss the principal challenges managers face in an increasingly competitive environment.
  • Practice advanced managerial skills needed for senior positions.
  • Resolve conflict based on a win-win approach.
  • Introduce and manage change leading to continuous improvement.
  • This Program is designed for:

    Department heads, superintendents, senior supervisors and others who need to develop their managerial skills.

    Program Outline:

    Leadership Managing Conflict
  • Characteristics of Leaders
  • Leadership versus Management: The Vital Differences
  • Situational Leadership
  • Concepts of Motivating Your Followers
  • Sources and Nature of Conflict
  • Role of Communication in Conflict
  • How to Resolve Conflict
  • Problem-Solving and Decision-Making
    Techniques
    Managing Change
  • Principles of Solving Problems
  • A Rational Approach to Problem Solving
  • Tools and Techniques in Problem-Solving
  • Dynamics of Change
  • Leading Successful Change Initiatives
  • Overcoming Resistance to Change
  • Coaching and Appraising Performance Managing Time and Staff Meetings
  • The Psychology behind Coaching
  • Why and How to Coach
  • Setting Performance Standards and Conducting
    Appraisal Interviews
  • Identifying and Setting Goals
  • Prioritizing Activities
  • Time Management Tools
  • Leading and Managing Effective Meetings
  • Pre-requisites

    None:
    Duration : 4 days

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