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Performance Management

Program Objectives:

By the end of the program, participants will be able to:

  • Explain performance management - definitions, aims and developments.
  • Develop tangible and intangible measures of performance
  • Establish business based objectives including SMART targets and measures.
  • Understand the performance management cycle and how to manage it.
  • Complete the performance management cycle including end of year reviews, using competencies and the various rewards programs.
  • This Program is designed for:

    Line managers and supervisors who are held accountable for the performance of the organization and its employees. Human Resources professionals who are responsible for the design and implementation of performance management systems.

    Program Outline:

    Performance Management - Introduction
    and Definitions
    Coaching
  • Definitions and Aims
  • Key Terms
  • Corporate Values - How Important Are They?
  • Forced Ranking Systems - Do They Work?
  • The Annual Performance Cycle – Overview
  • Benefits of Good Coaching
  • Characteristics of a Good Coach
  • Elements of a Good Coaching Session
  • Good Habits of Effective Listeners
  • Diagnosing Performance Problems
  • Five Steps of Coaching for Optimal
    Performance
  • Establishing Effective Objectives The Performance Appraisal Meeting
  • Cascading - Vision, Mission and Strategies
  • Performance Criteria - 3 Types
  • Critical Success Factors and Key Result Areas
  • Key Performance Indicators (KPIs) and Units of Measure
  • Financial and Non-Financial KPIs
  • SMART Criteria - Establishing Individual Goals and Measures
  • Semi-Tangible Factors - Competencies and Values
  • Planning and Preparation
  • Conducting Effective Appraisal Meetings
  • Following Up and Following Through
  • Roles of Employees and Managers
  • Developments in Performance
    Management
  • Competency-Based Performance Management
  • Performance Management - It is Not Just About
    Pay
  • Performance and Pay - Some Tips
  • Managing the Performance Cycle Performance Management Applications
  • Continuous Reviews and Assessments
  • Performance Gaps
  • Common Causes of Poor Performance
  • Measuring Performance Scoring Systems
  • System and Output Requirements
  • Develop or Buy
  • Available,Off the Shelf Systems
  • Pre-requisites

    None:
    Duration : 3 days

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