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Process Management: Mapping and Improvement

Program Objectives:

By the end of the program, participants will be able to:

  • Understand process definitions and importance of processes in their organizations.
  • Examine elements of a business process.
  • Do process assessments for core, support and linkage processes.
  • Analyze, simplify and improve processes.
  • Create process maps and measure performance.
  • This Program is designed for:

    Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.

    Program Outline:

    Definitions Manufacturing/Service Assessments
  • Process
  • Process Approach to Improvement
  • Advantages of Process Mapping
  • Elements of a Process
  • Attributes of a Process Map
  • o Who Is the Customer?
    o What Is Critical to Their Satisfaction?
    o Where Can We Obtain Process Performance Data?
    o How Well Do Our Processes Satisfy Their Needs?
    o What Is Our Business Value Chain?
    o How Do We Measure Value?
    o What Are the Opportunities in Terms of Reducing
    Cycle Time, Defects and Non Value Added?
  • Setting Objectives and KPIs
  • Designing an Assessment Flowchart
  • Process Maps Symbols
  • Creating a Process Map
  • Workshop
  • Process Measurements and Improvement
  • Problem-Solving Techniques
  • Process Auditing as a Tool for Continuous
  • Benchmarking and the Balanced Scorecard
  • Assessing Internal Audits Systems How Do We Get to an Improved Process
    and Increase Customer Satisfaction?
  • Understanding Process Approach
  • What Is the Scope of this Process Improvement?
  • Who Will Sponsor the Improvement Initiative?
  • What Resources Do We Need?
  • What Are the Business Objectives?
  • What Other Opportunities Are There?
  • Management as a Tool to Improve Business
    Performance - Reducing Cost, Cycle Time, Errors and
    Improving Internal and External Customer Satisfaction.
  • Process Assessments Approaches
  • Turtle Diagram
  • Customer Oriented Processes
  • Support Oriented Processes
  • Management Processes
  • Diagnosis of a Process
  • Analyzing and Improving a Process
  • Value Stream Mapping
  • Pre-requisites

    Duration : 4 days

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