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Re-engineering Your Organization: A Road Map to Business Process Improvement

Program Objectives:

By the end of the program, participants will be able to:

  • Understand the terminology and benefits of re-engineering.
  • Distinguish between analysis from a functional view and a process view.
  • Build an understanding of the approach and techniques to apply when processes need to be re-engineered.
  • Maximize customer satisfaction by matching process design to customer needs.
  • Redesign workflow and structure successfully within the business.
  • This Program is designed for:

    Personnel considering, participating in, or affected by a re-engineering project.

    Program Outline:

    Introduction to Business Process
    Re-Engineering
    Rolling Out the Re-Engineered Process
  • The Need for Re-Engineering
  • Determining What Re-Engineering Is, and Is
    Not
  • Focusing on the Business Process
  • Achieving Cost Reduction and Revenue
    Generation Goals
  • Re-Educating the Workforce
  • Linking Metrics with Customer Satisfaction
  • Supporting Ongoing Process Improvement
  • The Business Process View Monitoring and Measuring Results
    Establishing Performance Measures
  • Business Process Scoping
  • Building and Using the Context Diagram
  • Creative Right-Brain Thinking
  • Business Process Objectives
  • Critical Success Factors
  • Inhibiting Factors
  • Performance Targets
  • Understanding the Business Process Best Practices in Business Process
    Re-Engineering from 327 Organizations
  • Gathering Process Information
  • Modeling the Business Process Maps
  • Uncovering Core Business Processes and
    Targeting
    the Customer
  • Re-Designing the Business Process
  • Patterns of Re-Design:
  • o Re-Engineering
    o Simplification
    o Value Added Analysis
    o Gaps and Disconnects

    Pre-requisites

    None:
    Duration : 4 days

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