Re-engineering Your Organization: A Road Map to Business Process Improvement
By the end of the program, participants will be able to:
Understand the terminology and benefits of re-engineering.
Distinguish between analysis from a functional view and a process view.
Build an understanding of the approach and techniques to apply when processes need to be re-engineered.
Maximize customer satisfaction by matching process design to customer needs.
Redesign workflow and structure successfully within the business.
This Program is designed for:
Personnel considering, participating in, or affected by a re-engineering project.
Introduction to Business Process
Re-Engineering |
Rolling Out the Re-Engineered Process |
The Need for Re-Engineering
Determining What Re-Engineering Is, and Is
Not
Focusing on the Business Process
Achieving Cost Reduction and Revenue
Generation Goals
|
Re-Educating the Workforce
Linking Metrics with Customer Satisfaction
Supporting Ongoing Process Improvement
|
| The Business Process View |
Monitoring and Measuring Results
Establishing Performance Measures |
| Business Process Scoping
Building and Using the Context Diagram
Creative Right-Brain Thinking
|
Business Process Objectives
Critical Success Factors
Inhibiting Factors
Performance Targets
|
| Understanding the Business Process |
Best Practices in Business Process
Re-Engineering from 327 Organizations |
Gathering Process Information
Modeling the Business Process Maps
Uncovering Core Business Processes and
Targeting
the Customer
|
|
| Re-Designing the Business Process |
|
Patterns of Re-Design:
o Re-Engineering
o Simplification
o Value Added Analysis
o Gaps and Disconnects
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