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Supervisory Skills

Program Objectives:

By the end of the program, participants will be able to:

  • Define the scope, nature and responsibility of the supervision role and the challenges this role places on them.
  • Effectively communicate verbally and non-verbally with others.
  • Apply their role as motivators.
  • Identify their teamwork style and build an effective team.
  • Practice professional techniques in providing positive discipline.
  • Use different skills in interpersonal problem-solving and conflict management.
  • This Program is designed for:

    First level supervisors or prospective supervisors

    Program Outline:

    Being a Supervisor Today Working with Teams
  • Myths about Supervision
  • Supervisors Key Tasks
  • Essential Skills for Supervisors
  • Responsibilities and Challenges
  • Problems Supervisors Encounter
  • Identifying Your Teamwork Style
  • How Supervisors Get Involved with Teams
  • Obstacles to Effective Teamwork
  • Overcoming Obstacles to Effective Teamwork
  • Team Decision-Making Procedures
  • Communicating Effectively Orientation and Positive Discipline
  • Barriers to Effective Communication
  • Reading Non-Verbal Messages
  • Developing Effective Listening Skills
  • Techniques in Providing Feedback
  • Perceptions During Orientation
  • Orientation and Follow Up
  • Use of Progressive Disciplinary Practices
  • Types of Reinforcement
  • Applying Reinforcement Strategies
  • Motivating Your Workforce Creative Interpersonal Problem-Solving
  • Definitions of Motivation
  • Motivation and Performance
  • Different Workable Motivational Theories
  • Building a Motivational Environment
  • Interpersonal Problem-Solving Process
  • Steps for Interpersonal Problem-Solving
  • Encouraging Creativity
  • Applying Brainstorming Formats and Mechanics
  • Key Conflict Management Skills
  • Pre-requisites

    Duration : 4 days

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