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Understanding and Implementing Six Sigma

Program Objectives:

By the end of the program, participants will be able to:

  • Define and understand Six Sigma and why it is necessary to sustain business improvement.
  • Apply the DMAIC problem solving method.
  • Discover the role of Six Sigma in customer service and continual improvement.
  • Help to Implement and deploy Six Sigma (Yellow belt level).
  • Understand organization readiness to start a Six Sigma project.
  • This Program is designed for:

    Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.

    Program Outline:

    Definitions of Six Sigma Implementing Six Sigma
  • What Is Six Sigma and What Does Sigma Mean?
  • History of Six Sigma
  • Why Six Sigma?
  • Savings from Six Sigma
  • Six Sigma as a Strategy and a Measurement of
    Quality
  • Roles for Managers and Employees
  • Examples of Motorola Adoption of Six Sigma
  • Six Sigma and Statistics
  • Simplifying Measurement with Sigma
  • Six Sigma and Continuous Improvement
  • Project Selection
  • Problem-Solving Using Six Sigma Deployment of Six Sigma
  • The DMAIC Method (Define, Measure, Analyze,
    Improve and Control)
  • Six Sigma Tools
  • Facts about the Effects of Low Sigma Performance
  • Leadership and Employee Involvement
  • Six Sigma Black Belts and Requirements
  • Corporate Commitment
  • Cost Quality Relationship
  • Future of Six Sigma
  • Six Sigma in Customer Service Selection of Six Sigma Projects
  • Effects of Six Sigma on Customer Satisfaction
  • Levels of Sigma Performance
  • Themes of Six Sigma
  • The Kano Model and Quality Function Deployment
  • Guidelines
  •  

    Pre-requisites

    None:
    Duration : 5 days

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